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Common Questions
What exactly is Lifeline Emergency?
Lifeline is a subscription-based emergency medical service. We provide rapid-response
stabilization, ambulance transport, and a central diagnostic hub to ensure immediate care
during medical crises.
stabilization, ambulance transport, and a central diagnostic hub to ensure immediate care
during medical crises.
Where do you operate?
Currently, our rapid-response units are strategically stationed across the Lagos Island axis,
specifically covering Ikoyi, Victoria Island, Banana Island, and Lekki. We have plans for rapid
expansion to the Mainland and other major Nigerian cities.
specifically covering Ikoyi, Victoria Island, Banana Island, and Lekki. We have plans for rapid
expansion to the Mainland and other major Nigerian cities.
How is Lifeline faster than a regular ambulance?
We use a Dual-Response Model. When you call, we immediately deploy a smaller, high-mobility
rapid-response vehicle that can navigate traffic faster than a large van. This ensures a medic
reaches you within minutes to begin life-saving treatment while the heavy ambulance is still in
transit.
rapid-response vehicle that can navigate traffic faster than a large van. This ensures a medic
reaches you within minutes to begin life-saving treatment while the heavy ambulance is still in
transit.
How do I reach you in an emergency?
You can reach us through three primary channels:
1. Our toll-free emergency number: 1111.
2. The Lifeline Mobile App (one-tap dispatch).
3. Our dedicated dispatch center for registered corporate and residential subscribers.
1. Our toll-free emergency number: 1111.
2. The Lifeline Mobile App (one-tap dispatch).
3. Our dedicated dispatch center for registered corporate and residential subscribers.
Do I have to be a subscriber to use the service?
While we prioritize our subscribers with guaranteed response times, we do offer "pay-per-use"
services for non-members, subject to unit availability. However, a subscription ensures you are
already in our GPS system for even faster deployment.
services for non-members, subject to unit availability. However, a subscription ensures you are
already in our GPS system for even faster deployment.
What do the subscription plans cover?
Our plans cover emergency stabilization, ambulance transit, and initial diagnostic care at our
facility. Depending on your tier (Individual, Family, or Corporate), plans may also include home
first-aid kit refills and health monitoring services.
facility. Depending on your tier (Individual, Family, or Corporate), plans may also include home
first-aid kit refills and health monitoring services.
Is Lifeline a full-scale hospital?
We are a Stabilization and Diagnostic Hub. We focus on the "Critical Hour." Once a patient is
stabilized and diagnosed in our 20-bed short-stay unit, they are either discharged or seamlessly
referred to our network of partner specialist hospitals for long-term care.
stabilized and diagnosed in our 20-bed short-stay unit, they are either discharged or seamlessly
referred to our network of partner specialist hospitals for long-term care.
What happens if there is a power outage?
Our facility operates on a hybrid power infrastructure. We have redundant power systems
(Solar, Grid, and Inverter) to ensure our life-saving equipment and dispatch brain are active
24/7, regardless of the public power supply.
(Solar, Grid, and Inverter) to ensure our life-saving equipment and dispatch brain are active
24/7, regardless of the public power supply.